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Warranty and Repairs

All DermLite dermatoscopes come with a limited 10 year warranty from date of purchase. The warranty, for parts and labor, will be honored by the manufacturer (3Gen Inc.) based on the condition and proper use of the device and following the operating instructions. Please note that all parts and accessories have a 1-year warranty.  Warranty for 3rd party cameras is based on and covered by camera manufacturer only.  During the warranty period, defects in the device will be repaired free of charge as long as the malfunction is due to defective material or workmanship.  DermLite Ice Caps with any manufacturer defects will be replaced within 30 days of purchase. The warranty does not cover loss, damage due to wear and tear, negligent use, hard impacts, missing parts, water damage, 6v Lithium batteries past 6 months, lithium rechargeable batteries beyond 1 year, scratched or chipped lenses, unauthorized repairs, improper cleaning, or incoming shipping damage. To have your defective unit serviced: 

  1. Print out and fill out form: 3Gen Request for Repair - PDF - 53 kB
  2. Send the completed form & device to:

    3Gen Inc.
    Attn: Repairs
    31521 Rancho Viejo Road Suite 104
    San Juan Capistrano, CA 92675
    Phone: +1-949-481-6384
    Fax: +1-949-240-7492