If you are not totally satisfied with your DermLite product, please contact us. We are here to help! If you need to return an item or entire order, returned items are subject to the following terms:
- First call 214-377-8144 for a return authorization.
- All products must be returned within 30 days of delivery.
- A refund will be made for price paid less 5% restocking fee and less the actual cost to ship the order to the customer. The customer is responsible for return shipping costs.
- In case of damaged or incorrect items, a 100% refund or replacement will be made and return shipping will be paid by The DermLite Store.
- Products must be returned in new and unused condition and must include all product packaging, instruction manuals, and accessories.
- Refunds will be applied as a credit to the credit card or PayPal account used for purchase.
- Use proper packaging to prevent damage to the box and product during return shipment.
- Please insure the package.
- Please include a copy of the packing slip with the return and state the reason for the return.
Return items to:
DermLite Store c/o Dermitech
14330 Midway Road
Dallas, TX 75244-3514
Order Cancellation Policy
If you need to cancel an order, cancellations are subject to the following terms:
- An order cancellation must be made before the order is shipped, otherwise see Returns Policy above.
- A refund will be made for the order total less a 5% cancellation fee. The 5% cancellation fee may be waived if a similar order is placed with The DermLite Store to replace the cancelled order.
- Refunds will be applied using the original purchasing method.