Shipping to Residential Addresses
If the shipping address is a residence, orders over $300 may be shipped "Signature Required" for security. Someone over 21 years of age must be at the residence at time of delivery to accept and sign for the order. The order may be sent to a local UPS or FedEx location for pickup if no one is available to sign at time of delivery.
Different Shipping Address
Due to the elevated risk of credit card fraud, The DermLite Store reserves the right to refuse an order with a residential shipping address that does not match the billing address on file with the credit card or PayPal. If the addresses do not match, it's best to have the order shipped to a clinic or hospital so we can verify the recipient.
Foreign Credit Cards
Generally we do not accept credit cards registered outside of the USA. However, in some cases we can accept a foreign card if the card holder is located in the USA. In this case, a valid photo ID will be required for pickup and the ID name must match the name on the credit card. Please contact us to make these or other special arrangements.
The DermLite Store accepts major credit cards registered to banks located in the USA. The DermLite Store also accepts payments through PayPal. If you would like to order with a PO or pay with a business check or money order, please contact us.
The DermLite Store can ship to USA addresses only. Sorry, no exceptions. For customers outside the USA, please see the local DermLite distributor in your region.
Shipping to Contiguous USA
Ground shipping is included for orders over $300, otherwise a flat rate of $15.00 is charged for ground shipping. Expedited options may be available at checkout. If you have special needs for shipping, please call us for a quote. Please contact us to confirm shipping if the arrival date is critical.
Shipping to Hawaii and Alaska
Shipping to Hawaii or Alaska is $50 for ground service. If you have special needs for shipping, please call us for a quote. Please contact us to confirm shipping if the arrival date is critical.
Shipping Errors and Damage
Errors and damage during shipment need to be reported to us within five days of receipt.
Sales Tax (Collected in Texas only)
Sales tax will be collected for orders shipping to Texas addresses only. If you are located in Texas and tax exempt, please contact The DermLite Store and provide your tax exempt certificate. Outside of Texas, you may owe sales tax directly to your state depending on local tax regulations for your locality.